Search

 

Here you can search and view our site Knowledge Base.
To find a specific article, use KB-article number format (ex. KB-1)

Article number: Article number: kb-12
Q. Does you offer phone support?

A. No, we prefer support requests to come through our trouble ticket reporting system or email for a variety of reasons. First, it provides an audit trail of communication so that all the facts can be passed on to whomever may be working your problem. Second, it allow us to focus on fixing problems instead of answering the phone. Third, the audit trail allows us to objectively review the performance of our support team
This page has been viewed 5709 times

Other questions in this category Other questions in this category
1. Does you offer 7x24 support? (viewed 4954 times)
2. Can I get unlimited bandwidth? (viewed 4906 times)
3. Is my access 24 hours a day? (viewed 4865 times)

Return to Search

Copyright © 2024 FLWebSolutions, LLC. All rights reserved.

Back to Top