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Article number: kb-12
Q. Does you offer phone support?
A. No, we prefer support requests to come through our trouble ticket reporting system or email for a variety of reasons. First, it provides an audit trail of communication so that all the facts can be passed on to whomever may be working your problem.
Second, it allow us to focus on fixing problems instead of answering the phone.
Third, the audit trail allows us to objectively review the performance of our support team